Common questions

General

Clean bed sheets, a large towel and a hand towel will be provided before you check in to all tenants.

Elevators are available in all apartment buildings except at the following locations: Oslo – Solli, and Stavanger – Sølvberggata.

Smoking is forbidden in the apartments, balconies and common areas. In case of smoking a clean-up fee will be charged.

Most of our locations offer self-check-in and do not have a reception. Our customer service team is available daily from 9:00 AM to 11:00 PM by email and phone to assist you.

No, not beyond the starter pack that is in the apartment on arrival. You will, however, find a grocery store close by your apartment.

Some apartments have a private washing machine and dryer. For apartments without these, guests have access to a shared laundry room in the building (except at The Villa in Stavanger).